I purchased a wheel and tire package. Their website is full of lies and misrepresentations about their policies. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. ## Please Reply ABOVE THIS LINE ## And they Donnelly care. I would not buy anything from them ever again. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. BE AWARE! This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. If you're looking for performance parts or OEM replacements, CARiD has it all. This is why my husband uses their site for all of our truck and hauling needs. Review re CARiD.com and Variant.com Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. It took me calling them and speaking to a Rep to submit the form for me! everything about this whole experience was and still is a nightmare. Steals peoples money. I immediately contacted CARID and provided a photo. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. Revive & Shine Rubber 16 oz. UPS BLAMED FREIGHT PEOPLE I was late ONLY due to their shipping delay! I received the wrong Tool Box in the wrong color. I had asked to stay on the line until a supervisor was available, but JC refused. I will call back after 48 business hours and brace myself for the latest excuse. . I made 4 calls, holding an hour each time. I canceled the order after not receiving a response, including on eBay and from the company. Ha! Is CARiD a legitand a trusted website to buy from? Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. DO NOT BUY FROM THESE CROOKS!!! Verified. CardID is unquestionably legitimate. Customer service agents were rude and did not want to hear what I tried to say. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. They charged exorbitant shipping for an item that initially never shipped. they say i wont get a refund until i ship the part back to them. Not the same at all! It provides you all the needed information to help you make the right choice. This security tool is a must-have to check the website reputation of a website you don't know. No word. The shipping packaging wasnt even damaged to cause that damage. Don't trust their advice, if you do, it may cost you like it did me. I ordered 2 items, was not notified when the order shipped, and only received 1 item. MERRY Fn CHRISTMAS, once you buy a product they hold your money. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. I cant. There are better auto parts stores out there! Joined Jan 4, 2020 Messages 27 Reaction score 30. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. My work truck is down for a week now. Obviously there is a problem with their software. carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. DO NOT BUY FROM CARID.COM! BAD CUSTOMER SERVICE!!!!!! We need around 7-10 business days to have this item manufactured for you. Each email that they send.. they request new information that they didnt ask before. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. These guys are a rip off. WHY? The part was obviously painted over ot disguise the defective spot on the tool. Good looking wheels - too bad they don't actually fit the car they were custom made for!! I will never buy from them again. Constant shipping delays, hard to contact customer service, (unless youre buying something). 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. I'm looking at getting new headlights and some other things. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). Product shipped 2 working days after date to be delivered. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. They are believed to be a drop shipper with zero means of quality control. I placed and order for a dash kit in May. Why wouldnt I trust them?! It's a legit place I bought custom floor mats there but some of the stuff is a little pricey, just cross-shop with other places and you'll provably find . There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. I got everything taken care of, but was being charged 15 dollars to return item. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. CariD would not refund me for lights because it was past the 30 days. I did procrastinate so I am partially to blame. Submitted second item for exchange and carid returned instead. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. A week and a half. One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. I paid $120.00 for shipping! Ordered wheels on June 8th, expected to ship June 21st. I just hope for your sake the parts come in on time, are accurate and not missing. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Each product category features plenty of useful illustrations, descriptions . Independently owned. RockAuto Reviews. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. Why have a picture of a different product. The (MotoMetal)phone rang in Cali. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. I ordered them in early May. I have zero faith that will happen. Ive lost $150 in parts that do not fit as they say they will. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. features 46 energy motor sport evo i8 68 big tigger. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. Now Im finding out that theyre customer service is NON EXISTENT! .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. I purchased an item on July 16th, the next day I received a shipped notification. Cancel an order and they blame supplier and you will never get a refund. I paid 30 dollars!! If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. Would recommend any Auto Parts Store, same prices, much better service. Refund was fast but I will never do business again with this company. REALLY!!!! CAD machines dont make errors. I said oh sure they do. I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. I purchased both head and taillights from Carid. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. 3 out of 4 items shipped on time good quality. Asked them to expedite package and was told I had to pay out of pocket for their mistake. I just want to quickly receive a full refund and be done with them. And deception! Indeed and finally, they are paying. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Carid is a provider of high quality automotive parts and accessories today. Ill be darned, she ended chat again with me immediately!!! Buy elsewhere and get free shipping and better customer service. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. Customer service refused to exchange, and told me Id have to pay for a call tag. CARiD sucks! After calming down a bit, I Called customer service. THIS COMPANY IS A SCAM! Each time, they told me to go F*** myself. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. I had to wait three days for a return slip to be emailed to me. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. Customer service is horrible. I received the wheels about a month after ordering. I waited and then called back and was told that the delay was by UPS. Start to finish (receiving a useless product), this buying experience was a nightmare. Add to List. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. Purchase struts, paid extra for delivery. Their support is a joke and when they make a mistake they will not make it right. STAY AWAY from these clowns. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. and I needed to decide whether or not I wanted to wait again or choose a new item. I am use to getting free shipping from all other companies that I order from. So they refused to do anything for me. What a joke!! I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. And I had to contact them to get that info. So they price matched and everything was fine. Wonder who will be paying for the rental that I now have to put my customers in? They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. EX. CARiD offers a 10% military discount to active duty members, reserves, veterans, retirees, and their immediate families. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! life expectancy of 70 year old widow living alone, Response, including on eBay and from the rims and some screws were mixing from the rims and some things... Other things Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States responsibility read. 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